The Return and Refund Policy details the process for requesting a refund for services or products provided by TerraScape, ensuring transparency and compliance with customer rights.
Return Conditions: Returns are accepted only for unused goods or services that do not match their description on our site.
Return Timeframe: You may request a return within 14 days of receiving the service or product, with proof of purchase.
Return Procedure: To initiate a return, contact us at [email protected], providing your order number and reason for return.
Non-Refundable Services: Services that have already been fully provided (such as completed consultations or landscape design work) are not eligible for a refund.
Refund Processing: If your return is approved, we will initiate a refund using the same payment method you used for the purchase.
Refund Timeframe: Refunds may take up to 7 business days depending on your bank or payment provider.
Return of Products: Products must be returned in their original condition without signs of use or damage.
Return Shipping Address: Return products to: 456 Greenway Drive, Cape Town, South Africa.
Policy Changes: We reserve the right to update this policy at any time. Please check this page for the most current information.
